Terms and Conditions

Thanks for your interest in booking a tour with us! Below are a few terms & conditions, which will help to prevent misunderstandings, and will set out our and your legal rights and obligations in relation to our service.

Cancellation of your trip

Should the tour be cancelled from your side after parts of the payment or the full payment has been made we reserve the right to charge a cancellation fee as stated below. However, in the interest of our customers we tend to look at each cancellation individually and will try to keep the cancellation fees as low as possible. Depending on the reason of the cancellation Colorful-China Travel and Tours reserves the right to charge an additional handling fee. Cancellation of a reservation will only be taken into consideration once notice  is received in writing.

Cancellation fees:
31+ days: no cancellation fees
15 - 30 days before arrival date: 15% of tour price
8 - 14 days before arrival date: 25% of tour price
1 - 7 days before arrival date: according to the accrued expenses

Insurance

Colorful-China Travel and Tours is not responsible for any loss or damage of any kind suffered during the trip. It is the customer’s responsibility to make sure that he/she has sufficient travel insurance (including repatriation) before participating in one of our tours. Keep in mind that hospitals in western China do not have the same standard than hospitals in the west. Colorful-China Tours can provide insurance if explicitly demanded by the customer. However, this insurance will only cover the basic medial treatment within China and should in no way replace a personal private health or travel insurance.

Colorful-China acts as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services. Colorful-China Travel and Tours is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs. Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the tourists. Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tours implies the tourist’s agreement to the above conditions. Nature is sometimes unpredictable. Weather conditions (closed roads, fog, snow, heavy rain, flooding, etc.) can make a last minute change of your travel itinerary necessary due to safety concerns. In such a case we will try our best to find an adequate and satisfactory alternative route. Please understand that for program changes induced by a higher power like nature or government, Colorful-China Travel and Tours can’t be held responsible.

Payment

Full settlement should be received no later than 14 days prior to guests' arrival, unless otherwise agreed upon in writing. Payment has to be made by bank transfer to the account specified on the invoice. All bank charges have to be paid by the payer (customer). We reserve the right to cancel any booking if full payment is not received by the due date and applicable cancellation penalties will apply. For overland tours to Myanmar/Burma other payment conditions apply.

Unless otherwise agreed the following terms of payment apply:

45 days prior to arrival: 20 % pre payment. Remaining payment 7 days prior to arrival
Or
21 days prior to arrival: 100% payment

Currently RMB is slowly but steadily revaluated against the Euro and the USD.  Should the exchange rate Euro/RMB undergo dramatic changes from the time of booking to the day the payment is made, we reserve the right to adjust the prices if it seems necessary. This can also happen to be in favor to our customers.

Change of Program

Nature is sometimes unpredictable. Weather conditions (closed roads, fog, snow, heavy rain, flooding, etc.) can make a last minute change of your travel itinerary necessary for safety reasons. In such a case we will try our best to find an adequate and satisfactory alternative route. Please understand that for program changes induced by a higher power like nature or government, we can not be held responsible.

Good to know:

The hygiene circumstances in China are a bit “different” than at home. During our trips we visit some of the most remote areas of China, which are not often visited by foreigners and where hygiene does not have the same standards or meaning than at home. From time to time we will have our meals at a local restaurant where the kitchen looks a bit “different” than we are used to. But it is in these local restaurants that you can get in touch with the local population, and get the most authentic cuisine of the region.

Payment methods:

Bank transfer:

Payments can be made to our Swiss bank account (USD, Sfr ,Euro) or to our Bank of China account (RMB, Euro, USD, Sfr)
Bank transfers in Sfr within Switzerland are usually free of charge.
Unless otherwise agreed by Colorful-China Travel and Tours banking charges are beard fully by the payer (customer)

Credit Cards:

Payments by credit card can be made via Paypal or at our main office in Kunming. 3.5% service fee of the total amount will be charged by the credit card company. This credit card service fee we will have to pass on to our customers.

Paypal:

You can pay via our Paypal account in USD, Euro or Swiss Francs. If payment via Paypal is done by credit card a 3.5% handling fee of the total amount will be charged by the credit card company. This handling fee we would have to pass on to our customers.

Payment upon arrival:

With prior agreement/arrangement with Colorful-China Travel and Tours parts of the payment can also be made in cash upon arrival. However, this service is only available if the place of arrival is Kunming.